IT Technician
Job Reference: 9106
Salary: £22k – 28k per year
Salary per: Annum
Sector: Permanent
Job Description
Helpdesk Technician required. Our client is a well-established firm who have been helping businesses across the UK to build & maintain hyper-efficient IT networks for over 27 years. They are now seeking a motivated individual to join their Helpdesk Team to work alongside other team members who together are responsible for being at the sharp end of support. This role is based in Southwick, West Sussex.
Position Overview
- Being the first point of contact and dealing with IT-related incidents
- Logging incidents via an advanced automated ticketing system
- Carrying out repairs/fixes and escalate where necessary
- Being able to work shifts based on a rota, between 7:30 & 9:30 starts
- Working with Windows and Microsoft Servers
- Travelling to customer sites when required
Position Requirements
- Full UK Driving License
- Previously worked for a computer Managed Server Provider
- A basic understanding of IT & IT Terminology, including Window Servers and Workstation products
- Excellent telephone manner is required alongside friendly customer service skills
- Confident working in a busy often hectic environment
- Willing to be flexible with working arrangements
Position Remuneration
- Salary £22,000 – 28,000 DOE
- Monday to Friday
- 25 days holiday + bank holidays
- Healthcare after probation
- Career progression, Development & Training
- Company Pension & Funded social events
- Perk box benefits and rewards after probation
- Potential for flexible working arrangements after qualifying period
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