IT Support Engineer

Job Reference: 6604

Salary: £22k – 28k per year

Salary per: Annum

Sector: Permanent

Job Type:

Job Location:

Job Description

I am working with a leading Software company based around the TN6 post code that are looking for an experienced IT Support Engineer to join their team.

My client provides software for the retail industry and you will be joining a team of 35-people.  The application support team is made of up 8-staff who cover all aspects of support.  You will be working on a bespoke and evolving software package, and therefore I am looking for candidates who ideally have 2nd Line Support experience and are quick learners to build their knowledge of the software package.  Having previous experience working in retail software would be an advantage but not essential. Having previous experience working with SQL Servers would also be an advantage.

As an Application Support Engineer:

  • You will be responsible for dealing with client’s questions and technical issues both via telephone and email.  You will be hands-on and experienced with Software Application Support and will have the ability to pick up new systems quickly as their software is constantly being updated and developed.
  • You will have a passion for learning new systems and skills and enjoy working within a team to help ensure our clients systems runs smoothly and all issues are resolved as soon as possible.
  • You will be friendly but professional in your approach as you will be speaking with clients over the telephone so you will need to possess excellent communication skills, both written & verbal.

This IT Support Engineer role is desktop based with the occasional onsite visit to clients, this will be very infrequent however a Full Driving Licence is required.

This company is offering a genuine opportunity for the right candidate to join and enhance and their skills to building a long term, successful career in a software company.

Monday to Friday 9:00 – 17:30

Basic salary range £24,000 – £28,000

If you would like to find out more information on this IT Support Engineer role, contact James Frost at Jago Consultants.


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