IT Helpdesk Technician
Job Reference: 8456
Salary: £22k – 24k per year
Salary per: Annum
Sector: Permanent
Job Type: Permanent
Job Location: Bishop Burton
Job Description
IT Helpdesk Technician required for a college / university based in Bishop Burton. The successful candidate will be the first point of contact for staff and students to report ICT issues and faults. They will be responsible for installing and maintaining computer equipment as well as resolving technical problems across the college.
Position Overview
- To utilise the IT Helpdesk function, logging calls and responding within the SLA
- Provide campus-wide support for staff, students, conferencing events and external clients
- Assist in the collection of information and population of a college and licensing registers
- Test and deploy new software / troubleshoot hardware and software when required
- Provide support for college systems & infrastructure (troubleshooting, telephony, CCTV, Wi-Fi, etc)
- To build and replace hardware throughout the organisation & install and configure hardware and software
- Take part in college events
- Participate in the IT out of hours on call rota (1 week in 5)
- Personally prepare for / attend own 1:1s and PDR’s – personal work liaison with Line Manager
Position Requirements
- Experience in a similar position
- Knowledge in troubleshooting
- Experience in installing / configuring hardware & software
- Flexibility with working hours is required to support weekend and evening events
- Excellent communication and problem-solving skills
- Experience working within SLA’s
Position Remuneration
- 40 Hours (discussed at interview stage)
- Salary £22,000 – £24,000
- Pension Scheme
- Events
- Career Progression
- Parking on site
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