IT Engineer
Job Reference: 9112
Salary: £24k – 27k per year
Salary per: Annum
Sector: Permanent
Job Type: Permanent
Job Location: Gloucester
Job Description
IT Engineer required. My client have been providing IT Support to Gloucestershire and UK businesses for over 20 years, and pride their-selves on their first-class consultancy services and solutions. They are now looking for an experienced IT Engineer to join their team based in Gloucester.
Position Overview
- To support and ensure the client infrastructure is managed correctly
- Providing IT support for clients
- Assisting clients with hardware & application problems by phone/email or on-site
- Allocation of tickets & triage where necessary to the relevant team member for resolution
- Dealing with requests for support and making sure high-quality customer service is provided
- Ensuring support calls are logged and resolved within the SLA
- Assist in project set up (365, data migrations, phone system swap outs)
- Onsite installation of equipment for both telecom and IT setup
- Complete client requirements, new business & upgrades. Installations and onboarding process
Position Requirements
- Full UK Driving License
- At-least 2 years experience in an IT Support role
- Experience in both Telecoms and IT basic support
- Experience working within the SLAs
- Microsoft & Windows Servers
- Installing / configuring hardware and software
Position Remuneration
- Monday to Friday
- £24,000 – 27,000
- 25 days holiday plus bank holidays
- Pension scheme
- Career progression
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