1ST/2ND LINE SUPPORT
Job Reference: 8181
Salary: £21k – 27k per year
Salary per: Annum
Sector: Permanent
Job Description
1st/2nd Line Support Technician required. Our client is a privately owned and highly successful Logistics, Construction and Maintenance business, employing over 2,000 people in the UK. They are now looking for an experienced 1st/2nd Line Technician to join their IT team of 6, based in Paisley.
The successful candidate will be working with the in-house IT team to maintain the infrastructure of our communications, networking and collaborative tools and processes. Customer service skills are essential as well as excellent knowledge of Azure.
Position Overview
- Act as a point of contact for calls / emails from staff regarding IT issues
- Receiving, logging and managing calls from internal staff in person or via email
- Troubleshooting of IT related problems from in-house software to hardware.
- Troubleshoot network issues
- Take ownership of calls and provide on-site support
- Maintain a high degree of customer service for all support queries
- Liaise with in-house technical and operational staff pro-actively.
- Manage endpoint device deployment including configuration and asset updates.
Position Requirements
- 3+ years in 1st/2nd line support
- Excellent knowledge of Azure
- Excellent knowledge of Office 365
- Experience working with Cetrix
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Advanced knowledge of PC hardware & software
- Self-motivated and ability to work independently as well as part of a team.
Position Remuneration
- Monday to Friday 8am – 17:00pm / 9am – 18:00pm
- Salary £21,000 – £27,000 (dependant on experience)
- 28 days holiday including bank holiday
- Pension Scheme
- Progression opportunities
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