Service Advisor
Job Reference: 7509GH
Salary: £25k – 29k per year
Salary per: Annum
Sector: Commercial Vehicles
Job Description
Job role – Service Advisor
Location – RH1, Redhill
Salary – £25,000 – £29,000 depending on experience
Hours – 7am – 5pm Monday – Friday, 6am – 12pm Saturdays (1 in 3)
I am recruiting for a Service Advisor for an ambitious company based in Redhill, RH1.
As a Service Advisor you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. As a Service Advisor you are the principle point of contact for all customer communication while the vehicle is in our Retail Centre. You will have excellent communication and organisational skills in order to deal with customers face to face or over the phone. Always delivering an incredible experience to all, whether internal or external customers. As a Service Advisor you are quick to identify the needs of the customers and opportunities to upsell. You are able to work to tight timescales and thrive on the pressure of a busy service department. Alongside your customer first attitude, you will maximise sales, maintain customer retention and overachieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do.
Main Responsibilities of a Service Advisor.
- To provide an outstanding level of customer care always ensuring the highest standards of satisfaction
- Book service and repair work, ensuring workshop and parts availability
- Keeping customers fully informed of progress and advise of extra work needed
- Organise loan car bookings
- Invoice on time and accurately used warranty transactions are submitted and invoiced daily
- Obtain and process payments
- To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end)
- To maintain accurate customer records on Kerridge & Dialog
- Help deliver balance scorecard results for department to meet Manufacturer’s expectations
- To make telephone follow-up / Up sell / Progress calls
- To convert as many inbound / outbound calls into bookings as possible
To be a successful Service Advisor, you will have:
- Able to use the systems provided to book customers vehicles in for PMI, servicing, repairs and MOT’s, whilst understanding workshop loading.
- Able to produce basic estimates
- Obtain authority for retail work
- Must have customer service skills
- Must have PC & phone experience
- Needs to be flexible with working hours
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