IT Support Analyst
Job Reference: 6673
Salary: £45k – 47k per year
Salary per: Annum
Sector: Permanent
Job Description
Working for an established Health Care sector provider, our client opened their UK office in 2019 and are looking to appoint an experienced IT Support Analyst as part of their continued growth plans.
This role is based near Bracknell, RG post code.
You will be reporting to the UK Operations Manager, but will also work closely with the Head Office IT Team, based in the United States.
IT Support Analyst Responsibilities:
The IT Support Analyst is a critical member of the IT team, responsible for supporting local and remote users in a fast growing company with 24/7 operations. This position will provide initial contact for internal company employees seeking assistance and support of computer hardware, software applications, and other various desktop devices. This hands-on position will support employees at office near Bracknell, plus users working out of their homes. This person will have the opportunity to make a positive impact on the department and organization since this role is very visible within the company.
IT Support Analyst – Duties in this role include:
- Process new hire requests, image and deploy laptops to new hires and perform IT onboarding
- Process off-boarding requests, asset recovery, and machine reimaging
- Monitor and triage incoming tickets in the IT Helpdesk Ticket Queue
- Provide timely response to all issues, update internal customers on status
- Research technical solutions in department specific applications
- Troubleshoot, diagnose, and repair desktop, laptop, and mobile issues
- Follow up with end users, provide feedback, and see problems through to resolution
- Document procedures and develop end user instruction
- Install, configure, repair and maintain computers, desktop operating systems, software, and peripherals
- Troubleshoot network and remote access connectivity issues
- Knowledge of iPads, iPhones, Android a plus
- Software and Application Support
- Keep up-to-date records on all IT related hardware and maintain the inventory database and related records
- Ensure license compliance
What You Need for this Position
- Hands on IT Helpdesk & Desktop experience required
- Ability to support Executives and their Executive Admins
- Be able to communicate articulately in both verbal and written communications
- Must be confident in your technical abilities and be able to communicate effectively with a non-technical end user community
- High energy and ability to work independently in a very fast growth environment
- Extensive knowledge and hands-on experience with Microsoft operating systems, desktop/laptop deployment and imaging solutions, Microsoft Office Suite, Microsoft Office 365
- Ability to effectively and efficiently troubleshoot hardware and software issues
- Solid understanding of networking, and its use in a typical corporate environment (e.g. TCP/IP, DNS, DHCP, VPN)
- Excellent customer service skills
- Self-sufficient, self-managed, self-motivated, must be effective working independently
- Must have good people skills, working directly with end users both in person and on the phone
Education and Certifications
Minimum AA degree in Information Systems, related field, or equivalent experience
Microsoft MCP, MCDST, MCSE or MCITP, HDI Support Center Analyst or HDI Desktop Support Technician are a plus
Microsoft certifications a plus
Package:
Basic salary up to £47,000 plus benefits
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