2nd Line Network Support

Job Reference: 6469

Salary: £24k – 28k per year

Salary per: Annum

Sector: Permanent

Job Type:

Job Location:

Job Description

Our client is an established and successful IT MSP / hosted Telephony Provider. They are looking to recruit an experienced, Technical Network Consultant to join their business.

Key Responsibilities

  • Install, support and maintain hosted & Avaya IP Office, hosted telephony, LAN/WAN equipment.
  • Design, install, test and maintenance of CAT5e, CAT6, and Cw1308 cable schemes
  • Provide support on connectivity including PSTN, ISDN, SIP, ADSL, FTTC and Leased Lines
  • Installation/configuration and fault finding of SIP services
  • Configuration and maintenance for routers
  • Providing Telephone/Remote and On-Site support & installation for customer devices and related software, network servers, and storage
  • Providing Support for Windows 7/8/10, Server 2008//2012/2016, SBS 2008 and SBS 2011, Mac OS, Android and IOS
  • Diagnosing and resolving issues with Remote Desktop Servers, Folder Redirection and Remote Applications
  • Responsible for managing own workload and to ensure tickets can be progressed correctly, referring to our Service Desk Manager if required
  • Creating, amending and administering Active Directory/MS Exchange and Office 365 accounts for customers

    Skills and experience required:

  • The ideal candidate will have knowledge of telephony and the technology market
  • Knowledge of Microsoft Office 365 Installations and Migrations.
  • Good understanding of networks, WAN, LAN, switching, routing security and SIP trunks
  • Experience of engineering activity with telephone systems, IT networking and IP Addresses.
  • IT skills including experience with Microsoft Excel, Word and Outlook.
  • High level of customer service with exceptional telephone manner  
  • Ability to work in a fast-paced environment
  • Excellent planning and organisational skills with the ability to prioritise, manage time effectively and work to tight deadlines
  • A flexible and positive approach toward problem solving.

The role is office based with field-based customers. You must be prepared to travel for business, a company vehicle is provided for on-site visits.

Monday to Friday  40 Hours per week

£24,000 to £28,000 (depending on experience)
25 Days holiday, plus Bank Holidays
Pension Scheme
Private Medical

For more information please contact James Frost.


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