2nd Line IT Support Technician

Job Reference: 6783

Salary: £26k – 33k per year

Salary per: Annum

Sector: Permanent

Job Type:

Job Location:

Job Description

We are working with a growing IT company in the Horsham / Crawley area who are looking to recruit a friendly and experienced 2nd Line IT Support Technician / Technical Support for their busy help desk.

Role:      2nd Line IT Support

Area:      IT Support Company

Location:      Horsham / Crawley, West Sussex

As a Support Desk Technician you will be responsible for: 

Answering incoming helpdesk enquiries, and providing assistance to the 1st Line Support team to resolve customer issues
Offering customer support to more complex IT / Network / VOIP issues
Server Configuration and monitoring

Ensuring customers are dealt with professionally, and meeting SLAs
You will also be required to be hands on with all server and desktop products, as well as a variety of networking and other components I.E Routers, Printers and bespoke applications.

Once established within the company you could get the opportunity to go out and complete client site checks with installations and upgrades.

2nd Line IT Support Requirements:
For this position you will have previous experience working with the following:
Previous experience working at 2nd Line level is required
Experience working within an MSP environment would be preferably, but not essential
Microsoft Office 2010 through to 2019 & Office 365 Administration
Knowledge of Microsoft Server 2008
Knowledge of Exchange 2010 / 2013 / 2016 / 2019
An understanding of networking protocols and devices (particularly Draytek / Netgear)
Previous experience working with Telephone Systems would be an advantage but not required.

As a Support Desk Technician you will be friendly and have great customer service skills with at least 1 years’ experience in a similar role.

This is a fantastic opportunity for someone who is looking to progress within a busy company building a strong and successful career. 


This Support Desk Technician salary ranges from £26,000 – £33,000 depending on experience.

I look forward to hearing from you with regards to the 2nd Line IT Support Vacancy / Technical Support.

Contact: Andy at Jago Consultants

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Keywords – IT Support, 1st line, 2nd line, desktop, technical, engineer, microsoft, network


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