2nd Line Support Engineer

Job Reference: 8285

Salary: £23k – 30k per year

Salary per: Annum

Sector: Permanent

Job Type:

Job Location:

Job Description

2nd line support engineer required. Our client is a small UK based IT organisation who pride themselves on providing a professional IT Support Service across Sussex.

They are now looking for an experienced 1st / 2nd line engineer to join their team based in Newhaven.

Position Overview

  • Resolving IT support issues with a pressurised environment
  • Managing work queues and prioritising IT support queries
  • Ensuring customers support issues are logged and recorded with sufficient detail
  • Troubleshooting / network connectivity
  • 50% office based, 50% on-site
  • Install, upgrade, support and troubleshoot IT Hardware
  • Will need to be DBS checked

Position Requirements

  • Experience in an IT support role
  • Microsoft 365, setting up users etc.
  • Active Directory
  • VoIP Technologies
  • WordPress, HTLM and CSS is desirable
  • Good network knowledge (setting up routers, wireless networks, DNS & DHCP)
  • Knowledge of Office 365 & servers
  • Knowledge of networking and virtualisation
  • Full UK clean driving license
  • Excellent customer service skills

Position Remuneration

  • Monday to Friday 9am – 17:00pm
  • Salary £23,000 – £30,000 DOE
  • 25 days holiday including bank holiday (extra day off each year of service)
  • Pension Scheme
  • Parking on site
  • Company events
  • Pool car available for any trips
  • Udemy business account / upskill & courses regularly


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