2nd Line Support Engineer
Job Reference: 8285
Salary: £23k – 30k per year
Salary per: Annum
Sector: Permanent
Job Description
2nd line support engineer required. Our client is a small UK based IT organisation who pride themselves on providing a professional IT Support Service across Sussex.
They are now looking for an experienced 1st / 2nd line engineer to join their team based in Newhaven.
Position Overview
- Resolving IT support issues with a pressurised environment
- Managing work queues and prioritising IT support queries
- Ensuring customers support issues are logged and recorded with sufficient detail
- Troubleshooting / network connectivity
- 50% office based, 50% on-site
- Install, upgrade, support and troubleshoot IT Hardware
- Will need to be DBS checked
Position Requirements
- Experience in an IT support role
- Microsoft 365, setting up users etc.
- Active Directory
- VoIP Technologies
- WordPress, HTLM and CSS is desirable
- Good network knowledge (setting up routers, wireless networks, DNS & DHCP)
- Knowledge of Office 365 & servers
- Knowledge of networking and virtualisation
- Full UK clean driving license
- Excellent customer service skills
Position Remuneration
- Monday to Friday 9am – 17:00pm
- Salary £23,000 – £30,000 DOE
- 25 days holiday including bank holiday (extra day off each year of service)
- Pension Scheme
- Parking on site
- Company events
- Pool car available for any trips
- Udemy business account / upskill & courses regularly
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